Privacy Policy

Metax Empire Pvt. Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT services, including web development, hosting, domain registration, and related services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Company name and business information
• Payment and billing information
• Domain registration details
• Login credentials and account information

1.2 Technical Information

We automatically collect certain technical information when you use our services:

• IP address and device information
• Browser type and operating system
• Website usage data and analytics
• Server logs and access records

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our IT services
• To process transactions and manage billing
• To register and manage domain names on your behalf
• To provide technical support and customer service
• To send service-related communications and updates
• To detect, prevent, and address security issues or fraud
• To comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (e.g., payment processors, hosting providers)
• With domain registrars and registries as required for domain registration
• When required by law or to protect our rights and safety
• In connection with a business transfer, merger, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our services.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Governing Law and Jurisdiction